We have used the flight transfers and boarding twice now for our dog, and the service is fantastic. The staff are wonderful, so helpful and friendly. They give you a courtesy call you once they have your pet settled in, and this last visit the lovely manager Daniel even sent me photos! Such a beautiful extra touch, especially when you’re anxious about your furry friend after a long flight. They also had a little “report card” with notes about how your pet has been travelling during the visit! What a fabulous thing! You can really tell that the staff are passionate about what they do. The flight transfers have always been seamless as well. I cannot recommend Hanrob Pet Hotel highly enough. Thank you, Daniel and team, and well done on building such a wonderful, caring business.