“The Business” means Spot Holdings (NSW) Pty Ltd and its subsidiaries, and any facility operating under its brands.
“The Owner” means the person who owns the pet or is authorised to act on the owner’s behalf, including Corporate Partners.
“Pet” means the animal using the Business’s services.
“Services” includes boarding, daycare, transport, training, enrichment, assessments, memberships, additional services, and any related products or services provided by the Business.
The singular includes the plural and vice versa.
All pets must be vaccinated, and vaccinations must remain valid for the entire duration of their stay or attendance.
The Business may refuse admission if valid vaccination evidence is not provided.
If a pet’s previous vaccination has lapsed by more than 14 days, any new vaccination must be administered at least 10 days before check-in or daycare attendance.
The Owner must provide:
All pets must have valid flea, tick and worm treatment that covers the entire stay.
If treatment expires, the Business may administer replacement treatment at the Owner’s cost.
Dogs attending daycare must be de-sexed by 12 months of age.
The Owner warrants their pet is free from contagious illness, disease, parasites or infection.
A fit-to-board certificate may be required if a pet:
The Business may isolate unwell or infectious pets and require immediate collection.
The Owner declares that their pet is registered with their local council where required, and booked in under the accurate breed and classification.
The Owner must disclose any behavioural history including:
The Business may conduct behavioural or temperament assessments to determine suitability.
The Business may amend assessment processes, grouping policies or supervision standards at any time without notice.
The Business may refuse or discontinue service at its sole discretion for safety, welfare or operational reasons.
A deposit may be required to secure a booking.
The Business may require full payment prior to check-in.
If requested and not made, the Business may cancel the booking immediately.
Unless otherwise agreed, balances must be paid before or at check-in.
The Business may automatically charge the payment method on file for:
The Owner agrees to pay for:
Peak periods may include:
These will be communicated at booking.
Where the Owner books a shared room for their dog, the Owner acknowledges and agrees that compatibility between dogs can only be determined after assessment and observation by the Business.
If a compatible and suitable roommate match cannot be identified or maintained, the dog will be accommodated in a solo room and charged the solo rate. The shared rate is not guaranteed and no refunds or credits apply if a shared room cannot be safely offered.
Prepaid passes do expire; expiry periods vary and are communicated at purchase.
Passes are non-refundable and non-transferable except as required by law.
Customer credits (goodwill, promotional or otherwise) expire 12 months from issue unless stated otherwise.
If a pet becomes ill, injured or distressed, the Business will make reasonable attempts to contact the Owner or emergency contact.
If the Owner cannot be reached promptly, the Owner authorises the Business to act in the pet’s best interests, including:
The Owner acknowledges that:
The Owner indemnifies the Business for:
The Business may use preferred veterinary partners.
Under no circumstances will the Business, or its employees or agents, be responsible for injury, death, loss or damage of any kind unless caused by the Business’s negligence.
The Owner is responsible for:
Liability is reduced to the extent the Business contributed to the loss.
A pet not collected within 14 days of scheduled check-out is deemed abandoned.
The Business may:
Outstanding fees remain the Owner’s responsibility.
Transport is subject to availability and service zones.
If the Owner is not available at the agreed time:
The Owner must ensure safe access for collection and return.
All photographs, videos or digital content captured on Business premises are the property of the Business.
These may be used for marketing, social media, training and promotion.
Owners may opt out by written notice.
Incidental appearance may still occur.
By using any Business website, the Owner agrees that:
The Business makes no warranties about website availability and is not liable for consequential loss.
The Owner acknowledges that this agreement creates a lien over the pet in favour of the Business.
The Business may retain possession until all outstanding charges are paid in full.
The Business may amend these Terms at any time.
Use of Services after amendments constitutes acceptance.
The Owner warrants that all information provided is true and correct and agrees to notify the Business of any changes.
These Terms are governed by the laws of the State or Territory where the Service is provided.
16.1 By making a booking, the Owner agrees these Terms apply.
16.2 Attendance or drop-off constitutes acceptance.
16.3 Objections must be raised in writing within 24 hours of booking confirmation.
17.1 If a payment fails, the Business may:
17.2 The Owner irrevocably authorises the Business to retry the payment method on file until paid.
18.1 Where a booking is made by a Corporate Partner, that partner is responsible for fees unless agreed otherwise.
18.2 Corporate Partner discounts apply only while the Corporate Partner remains in good standing with the Business.
The Business is not responsible for loss, damage or destruction of personal items.
The Business may remove or dispose of unsafe or unhygienic items.
The Business may refuse, suspend or terminate Services immediately where:
The Owner must immediately collect the pet upon request.
Failure to do so may incur additional boarding fees or trigger the abandoned-pet clause.
By signing up to a membership, the Owner agrees to these Terms and any membership-specific terms provided at signup.
Membership fees are charged weekly on a billing day determined by the Business.
This billing day may be varied by the Business for operational purposes.
Weekly charges include:
The Business may adjust pricing with at least 30 days’ written notice.
The Owner may cancel before the change takes effect.
The Owner authorises the Business to charge the debit or credit card on file for all membership fees and additional charges.
Minimum membership periods apply and are communicated at signup.
Cancellations must be made in writing to the facility email or via the online portal.
Cancellations take effect at the end of the current billing period unless otherwise stated.
If payments fall into arrears, the Business may suspend services or take recovery action (including costs).
Memberships may not be transferred to another pet.