DOG BOARDING / PACKAGES FAQS
AT HANROB PET HOTELS
We take our pet boarding responsibilities seriously and trust us when we say we’ll look after your dog like we do our own! With six locations around the country, our dog boarding services are a convenient part of planning your next trip.
Here Are Some Answers To Frequently Asked Questions
- WHY IS PET BOARDING A GOOD IDEA?
Dogs are incredibly social and sensitive animals, and they deserve the same special attention you give them when you’re away. Our team of pet professionals will help to keep your pet happy and healthy. Another key component of dog boarding is emergency care. If your furry friend gets sick or injured, we’ll be able to spring into action and provide the care they need to recover.
- HOW MUCH DOES DOG BOARDING COST?
Prices vary based on which package you choose. This also depends on the time of the year, if it falls under low or high season. We also offer discounts for extended stays of 25 days or more (not during high or peak season) so, be sure to chat to our Reservations Team if you’re looking for long term boarding. Please note that our boarding cost is per day basis and not night.
Classic Boarding starts from $38, Social Pet Package from $55, Luxury from $75, Luxury Plus from $92, Staying Connected from $67 and Special Care from $52
- WHAT HAPPENS WHEN MY PET GETS SICK DURING THEIR STAY?
Before drop-off, we ask that you disclose your dog’s medical history so our pet professionals can keep an eye out for anything peculiar during their stay If your pet falls ill during their stay, we will give them the veterinary care or medication they need to feel better. Our exclusive Pet Health Cover takes care of medical expenses up to $500. Find out more about Pet Health Cover.
- AT WHAT AGE CAN I BOARD MY PET?
We accept pets from 20 weeks old, so they have a buffer period for the puppy vaccinations to kick into their systems
- DO YOU PROVIDE PET TRANSPORT?
Yes. We offer tailored transport services to make sure your pet gets to their destination — our pet hotel — safely and happily. We have a network of over 180 vet partners. All you need to do is drop off your dog at the nearest one to you between 8 – 9am in the morning, and our qualified pet taxi drivers will take care of the rest and transport them to their home-away-from-home. Pick up time is usually in the afternoon, and we suggest to ring our vet partners and check with them. We also provide pet transport for any interstate travel.
- WHY CHOOSE HANROB PET HOTELS?
Since 1981, Hanrob Pet Hotels has been the top choice for pet owners. We offer state-of-the-art facilities to keep your pet safe, comfortable and healthy while you’re away. We guarantee to provide five-star service by our qualified professional pet carers and trainers for any accommodation type you book. By choosing Hanrob Pet Hotels, you are choosing to give your pet the highest quality care.
- WHAT ARE THE CHECK IN AND CHECK OUT HOURS?
There is no specific check-in and check-out time. You may drop and pick up your pet during our hours of operations. Check out our facility location operating hours.
- WHAT ARE THE VACCINATION REQUIREMENTS FOR MY PET TO BOARD AT HANROB PET HOTELS?
To board at Hanrob Pet Hotels, all pets must be fully vaccinated with the below vaccinations at least 5 days prior to arrival. The vaccination requirements for dogs is the Annual Canine Cough Vaccination and Annual C5 (C4 + Bordetella Bronchiseptica) Vaccination. Find out more about Canine Cough and FAQ’s here
- WHAT DO I NEED TO BRING ALONG UPON CHECK-IN?
As part of your dog’s boarding inclusions, Hanrob Pet Hotels provides daily meals, toys and beddings. If your pet has a favourite blanket or toy, you may bring it along but please be mindful as they may not be in their original condition upon departure. If you have not provided your pet’s vaccination details over the phone when the booking was made, please bring along the vaccination records upon check-in.
- WHAT TYPE OF FOOD WILL MY PET BE FED WITH?
We provide premium quality dry food from Royal Canin. If your dog has a special dietary requirement, you may bring your own food with clear feeding instructions for us.
- DOES THE BOARDING KENNELS COMES WITH AIR CONDITIONING UNITS?
Our kennels are temperature controlled all year round – keeping it cool during summer and warm in winter. We don’t encourage air conditioning as long-haul exposure will prompt drying to the pet’s skin.
HAVE ANY QUESTIONS?
For first-time customers, we want to get to know your dog, so please complete the enquiry form below, or call 1300 426 762 to speak to a member of our Pet Experience team and reserve your professional dog boarding today. Our valued current customers can choose to book online.