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OUR STORY

 

Hanrob’s journey started in 1981 when Hanrob CEO, Andrew Biggs’ mum and dad, Hannie and Bob, founded Hanrob Pet Hotels at Heathcote, on the southern outskirts of Sydney.

 

With a passion for pets and a genuine concern for their welfare, Hannie and Bob set their hearts and minds to providing exceptional care for both dogs and cats whilst their owners were on holidays. Today, Hanrob has grown to become Australia’s most trusted service provider for pet boarding, dog training and doggy daycare, with six successful sites across Australia.

 

Today, as then, everyone at Hanrob Pet Hotels believes passionately that all pets deserve access to professional pet services, and we work tirelessly to provide and uphold the very best in pet care services across boarding, training and daycare.

1981

The Hanrob story spans nearly four decades, from the initial establishment of a small pet boarding facility in Sydney’s South back in 1981, to the expansive and diversified business it is today. With family values at its core, Hanrob Pet Hotels remains a family owned and operated business to this day, whilst now serving pet owners across four Australian states.

 

As pet lovers and advocates, Hannie and Bob Biggs founded Hanrob Pet Hotels in 1981 having identified the need for a safe, secure environment for pet owners to leave their loved ones when they had to travel.

 

Bob and Hannie worked to build a reputable business, providing a caring environment for pets and peace of mind for their owners. Living on-site, Hannie and Bob not only gave their names to the business, but raised their children, Andrew and Gavin, on the property, too.

1995

Just four years after its inception, Bob and Hannie launched obedience training at Hanrob Pet Hotels, with the foundation of Hanrob Dog Training Academies. As they became recognised as the leaders in dog training, the company won significant accolades, awarded contracts to train dogs for scent detection for AQIS in 1995 and for International Governments from 2000.

1996

In 1996, Hanrob Pet Hotels co-founded Assistance Dogs Australia – a national not-for-profit group that trains dogs to assist people with disabilities in a wide range of tasks.

2004

In 2004, Hannie and Bob’s son, Andrew, was appointed CEO and, just one year into his tenure, Hanrob expanded with the opening of their second Pet Hotel, this time located adjacent to Sydney’s busy domestic airport.

2011

Thanks to their reputation as the pet lovers’ choice and delivery of exceptional service, expansion continued for Hanrob Pet Hotels, with the first interstate pet hotel opened in Melbourne in 2011 – the same year Hanrob’s site in Sydney’s North was secured.

2012

In 2012, Melbourne opened its doors to daycare dogs and daycare is now offered as a service at each of Hanrob’s six pet hotels, with HPH Canberra and Brisbane established in late 2016.

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