MEET THE TEAM
From humble beginnings in 1981, our dedicated and hardworking leaders have combined their life experiences into the brand you see here today. They have built the company organically without compromise and will focus to continue providing high standards of professionalism within the industry and our clients.
BOB & HANNIE BIGGS
In 1981 Hannie and Bob purchased the Heathcote Facility from Hannie’s sister as they believed it was a sound business venture to own and operate their own pet boarding facility. They followed suit with the naming of their business by combining their own names, and created the name Hanrob.
Since its inception, both have been heavily involved in the business, whilst at the same time, Bob has always managed additional independent business ventures. Bob is now a Director of the business, and Hannie still works part time in the gardens and petcare onsite at Heathcote due to their love of pets and the business they created together.
CEO, HANROB GROUP
Andrew Biggs was appointed in the CEO position in February 2004, and is the next generation of the family business, Hanrob Pet Hotels and Pet Professionals Australia. He has 30 years’ experience in the Pet Care Industry and has worked in various other industries such as the motor vehicle industry and the Charity Sector. Andrew was the founder and CEO of Assistance Dogs Australia, a Charity which trains dogs to help people with physical disabilities.
Andrew has implemented business diversity by providing services of pet hotels, dog training, vocational training, dog daycare (retail) and pet transport. He is a key stakeholder in animal welfare policy with state and federal governments as well as industries such as greyhound racing. Andrew is focused on business growth and delivering the highest standard of professional pet services across Australia and the region.
NATIONAL HOTEL MANAGER
Tim Joined the Hanrob Team in June 2018, Tim’s career spans over the last 18 years working for some of Australia’s leaders in Retail, Logistics and Hospitality. Tim brings his experience in Operations, People & Culture, Customer Service & Sales, Systems & process, OHS & Safety and also has a Diploma in Business Management & Marketing.
BUSINESS DEVELOPMENT MANAGER
Brett joined Hanrob Pet Hotels in 2019 with broad experience across multiple business sectors having held national roles in Operations, Business Development and Commercial Sales.
With twenty years working with pets and relocating pets and animals around the world, Brett has experience in key industries such as Aviation (Airports / Airlines), Operations, Transport and Logistics.
NATIONAL HUMAN RESOURCE MANAGER
Tracey joined Hanrob Pet Hotels in February 2017. Tracey has a career history in roles across Human Resources, Sales & Marketing, Customer Service Training and Recruitment. Tracey also brings with her a history across industries, including hotels, resorts and events, corporate, banking & finance, and media.
Tracey’s strength includes staff development, staff management, work health & safety management, customer service, employee engagement and best practice recruitment. Tracey has a Diploma in Advanced Human Resource Management.
Timothy Messieh joined the Finance team in September 2017. He is an experienced Chartered Accountant with 9 years PQE working within mid to large companies in industries such as Hospitality and Gaming, Motor Vehicles Franchises/Transport, Financial Transactions and Mining.
NATIONAL RESERVATIONS MANAGER
Sabrina Lopez first joined Hanrob Pet Hotels in May of 2017 as a National Reservations Consultant based in the Sydney Airport Hotel. Most recently, she has progressed in her role to National Sales and Reservations Manager as of December 2019. Sabrina also studies full time the University of New South Wales to achieve a bachelor’s degree of Criminology Criminal Justice.
NATIONAL EDUCATION MANAGER
Kylie has 22 years of experience in the professional animal industry and has been involved in various settings such as Animal Technology, Vet Nursing, Education and Compliance. Her knowledge includes Genetics, Breeding, Nutrition, Animal Welfare, and Canine Myotherapy.
She is heavily involved in the Purebred Dog World as an exhibitor, breeder and previously holds a position on the Management committee of Dogs Victoria. Kylie’s qualifications are: Certificate IV in Animal Technology, Diploma in Applied Science Animal Technology, Certificate IV in Frontline Management, Certificate in Canine Myotherapy, Certificate IV in TAE, Diploma in TAE and Certificate III in Pet Grooming.