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Peak Period Trading Hours, Booking Availability & Policies 2020

 

 

We look forward to welcoming your pet this holiday season!

 

 

As we approach the peak holiday season over Christmas and New Year’s, our reception trading hours will be extended to provide you with greater convenience when dropping off and picking up your pet.

 

Please note that the following schedule will take effect from:

 

Wednesday, 16th December 2020 – Wednesday, 6th January 2021.

Brisbane, Melbourne Airport, Sydney Airport Reception Hours

 

16 December 7am  –  6pm
17 December 7am  –  6pm
18 December 7am  –  6pm
19 December 8am  –  4pm
20 December 2pm  –  6pm
21 December 7am  –  6pm
22 December 7am  –  6pm
23 December 7am  –  6pm
24 December 7am  –  6pm
25 December CLOSED
26 December CLOSED
27 December 2pm  –  6pm
28 December 12pm  –  6pm
29 December 7am  –  6pm
30 December 7am  –  6pm
31 December 7am  –  6pm
1 January CLOSED
2 January 8am  –  6pm
3 January 2pm  –  6pm
4 January 7am  –  6pm
5 January 7am  –  6pm
6 January 7am  –  6pm

 

 

Heathcote Reception Hours

 

16 December 8am  –  6pm
17 December 8am  –  6pm
18 December 8am  –  6pm
19 December 8am  –  4pm
20 December 2pm  –  6pm
21 December 8am  –  6pm
22 December 8am  –  6pm
23 December 8am  –  6pm
24 December 8am  –  6pm
25 December CLOSED
26 December CLOSED
27 December 10am  –  6pm
28 December 12pm  –  6pm
29 December 8am  –  6pm
30 December 8am  –  6pm
31 December 8am  –  6pm
1 January CLOSED
2 January 8am  –  4pm
3 January 2pm  –  6pm
4 January 8am  –  6pm
5 January 8am  –  6pm
6 January 8am  –  6pm

 

Canberra Reception Hours

 

16 December 7am  –  10am and 3pm  –  6pm
17 December 7am  –  10am and 3pm  –  6pm
18 December 7am  –  6pm
19 December 8am  –  4pm
20 December 2pm  –  6pm
21 December 8am  –  6pm
22 December 8am  –  6pm
23 December 8am  –  6pm
24 December 7am   –  6pm
25 December CLOSED
26 December CLOSED
27 December 10am  –  6pm
28 December 12pm  –  6pm
29 December 8am  –  6pm
30 December 7am –   10am and 3pm  –  6pm
31 December 7am  –  10am and 3pm –  6pm
1 January CLOSED
2 January 7am  –  12pm
3 January 2pm  –  6pm
4 January 7am  –  10am and 3pm  –  6pm
5 January 7am  –  10am and 3pm  –  6pm
6 January 7am  –  10am and 3pm  –  6pm

 

Duffys Forest Reception Hours

 

16 December 7am  –  10am and 3pm  –  6pm
17 December 7am  –  10am and 3pm  –  6pm
18 December 7am  –  10am and 3pm  –  6pm
19 December 7am  –  12pm
20 December 2pm  –  6pm
21 December 7am  –  10am and 3pm  –  6pm
22 December 7am  –  10am and 3pm  –  6pm
23 December 7am  –  10am and 3pm  –  6pm
24 December 7am  –  6pm
25 December CLOSED
26 December CLOSED
27 December 2pm  –  6pm
28 December 2pm  –  6pm
29 December 7am  –  10am and 3pm  –  6pm
30 December 7am  –  10am and 3pm  –  6pm
31 December 7am  –  10am and 3pm  –  6pm
1 January CLOSED
2 January 7am  –  12pm
3 January 2pm  –  6pm
4 January 7am  –  10am and 3pm  –  6pm
5 January 7am  –  10am and 3pm  –  6pm
6 January 7am  –  10am and 3pm  –  6pm

 

 


 

 

Hanrob Pet Hotels Peak Period Booking Availability

 

 

Spots are filling up fast, ensure you book today to secure your reservation.

 

Please refer to the below schedule for availability between

 

Wednesday, 16th December 2020 – Wednesday, 6th January 2021.

 


Heathcote

 

Service Status
Dog Luxury Suites OPEN
Dog Shared Boarding OPEN
Dog Single Boarding OPEN
Dog Training OPEN
Cat Boarding OPEN
Daycare REOPENS 4 JANUARY 2021
Transport OPEN
Facility Tours FULLY BOOKED UNTIL 3 JANUARY 2021

 

  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

Duffy’s Forest

 

Service Status
Dog Luxury Suites OPEN
Dog Shared Boarding OPEN
Dog Single Boarding OPEN
Dog Training OPEN
Cat Boarding OPEN
Cat Luxury Suites OPEN
Daycare OPEN
Transport OPEN
Facility Tours FULLY BOOKED UNTIL 3 JANUARY 2021

 

  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

Canberra

 

Service Status
Dog Luxury Suites OPEN
Dog Shared Boarding OPEN
Dog Single Boarding OPEN
Dog Training OPEN
Cat Boarding OPEN
Daycare REOPENS 4 JANUARY 2021
Transport OPEN
Facility Tours FULLY BOOKED UNTIL 3 JANUARY 2021

 

  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

Melbourne

 

Service Status
Dog Luxury Suites OPEN
Dog Shared Boarding OPEN
Dog Single Boarding OPEN
Dog Training FULLY BOOKED UNTIL 4 JANUARY 2021
Cat Boarding OPEN
Daycare REOPENS 4 JANUARY 2021
Transport OPEN
Facility Tours FULLY BOOKED UNTIL 3 JANUARY 2021

 

  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

Brisbane

 

Service Status
Luxury Suites OPEN
Dog Shared Boarding OPEN
Dog Single Boarding OPEN
Dog Training OPEN
Cat Boarding OPEN
Daycare REOPENS 4 JANUARY 2021
Transport OPEN
Facility Tours FULLY BOOKED UNTIL 3 JANUARY 2021

 

  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

 

Sydney Airport

 

Service Status
Dog Shared Boarding OPEN
Dog Single Boarding OPEN
Cat Boarding OPEN
Daycare OPEN
Facility Tours OPEN
  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

 


Payment Policy Over Peak Periods

 

Bookings for Christmas Peak (18/12/2020 – 05/01/2021) require a minimum of $250 or 50% deposit.

Balance of payments for Christmas bookings will be taken on 10 December 2020.

Bookings for Christmas made on or after 10 December 2020 will require payment in full.


Minimum Charge Policy Over Specific Peak Periods

 

There is an 8-day minimum standard charge for each pet arriving between 22 December 2020 and 5 January 2021 (Christmas 2020).


Cancellation Policy Per Booking Over Peak Periods

 

Cancellation within 24 hours (cooling-off period) of booking – no fee charged.

Cancellation in peak periods incurs a $250 cancellation fee.

Cancellation caused by border closures to which full credit is retained with a 24-month expiry date or a full refund less $100 administration fee.

 

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