Loading...

BLOG

Peak Period Trading Hours, Booking Availability & Policies

 

 

We look forward to welcoming your pet this holiday season!

 

 

As we approach the peak holiday season over Christmas and New Year’s, our reception trading hours will be extended to provide you with greater convenience when dropping off and picking up your pet.

 

Please note that the following schedule will take effect from:

 

Wednesday, 16th December 2020 – Wednesday, 6th January 2021.

Brisbane, Melbourne Airport, Sydney Airport Reception Hours

 

Monday
7am  -  6pm
Tuesday
7am  -  6pm
Wednesday
7am  -  6pm
Thursday
7am  -  6pm
Friday
7am  -  6pm
Saturday
8am  -  4pm
Sunday
2pm  -  6pm

 

Heathcote Reception Hours

 

Monday
8am  -  6pm
Tuesday
8am  -  6pm
Wednesday
8am  -  6pm
Thursday
8am  -  6pm
Friday
8am  -  6pm
Saturday
8am  -  4pm
Sunday
2pm  -  6pm

 

Canberra Reception Hours

 

Monday
7am  -  11am
and
3pm  -  6pm
Tuesday
7am  -  11am
and
3pm  -  6pm
Wednesday
7am  -  11am
and
3pm  -  6pm
Thursday
7am  -  11am
and
3pm  -  6pm
Friday
7am  -  11am
and
3pm  -  6pm
Saturday
7am  -  12pm
Sunday
2pm  -   6pm

 

  • Tuesday, 29th December 2020 – Canberra will trade from  7am – 6pm

 

Duffy’s Forest Reception Hours

 

Monday
7am  -  10am
and
3pm  -  6pm
Tuesday
7am  -  10am
and
3pm  -  6pm
Wednesday
7am  -  10am
and
3pm  -  6pm
Thursday
7am  -  10am
and
3pm  -  6pm
Friday
7am  -  10am
and
3pm  -  6pm
Saturday
7am  -  12pm
Sunday
2pm  -  6pm

 


 

All Locations Key Seasonal Dates and Reception Hours

 

Christmas Eve - 24th December 2020
7am - 6pm
Christmas Day - 25th December 2020
CLOSED
Boxing Day - 26th December 2020
CLOSED

 


 

 

Hanrob Pet Hotels Peak Period Booking Availability

 

 

Spots are filling up fast, ensure you book today to secure your reservation.

 

Please refer to the below schedule for availability between

 

Wednesday, 16th December 2020 – Wednesday, 6th January 2021.

 


Heathcote

 

Service Status
Dog Luxury Suites FULLY BOOKED
Dog Shared Boarding OPEN
Dog Single Boarding LIMITED
Dog Training OPEN
Cat Boarding OPEN
Daycare FULLY BOOKED
Transport LIMITED
Facility Tours FULLY BOOKED

 

  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

Duffy’s Forest

 

Service Status
Dog Luxury Suites LIMITED
Dog Shared Boarding OPEN
Dog Single Boarding FULLY BOOKED
Dog Training FULLY BOOKED
Cat Boarding LIMITED
Cat Luxury Suites OPEN
Daycare FULLY BOOKED
Transport FULLY BOOKED
Facility Tours FULLY BOOKED

 

  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

Canberra

 

Service Status
Dog Luxury Suites FULLY BOOKED
Dog Shared Boarding FULLY BOOKED
Dog Single Boarding FULLY BOOKED
Dog Training OPEN
Cat Boarding OPEN
Daycare FULLY BOOKED
Transport FULLY BOOKED
Facility Tours FULLY BOOKED
  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

Melbourne

 

Service Status
Dog Luxury Suites OPEN
Dog Shared Boarding OPEN
Dog Single Boarding OPEN
Dog Training FULLY BOOKED
Cat Boarding FULLY BOOKED
Daycare FULLY BOOKED
Transport FULLY BOOKED
Facility Tours FULLY BOOKED
  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

Brisbane

 

Service Status
Luxury Suites FULLY BOOKED
Dog Shared Boarding FULLY BOOKED
Dog Single Boarding FULLY BOOKED
Dog Training OPEN
Cat Boarding FULLY BOOKED
Daycare FULLY BOOKED
Transport FULLY BOOKED
Facility Tours FULLY BOOKED
  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

 

Sydney Airport

 

Service Status
Dog Shared Boarding LIMITED SPOTS AVAILABLE FOR SMALL DOGS ONLY
Dog Single Boarding FULLY BOOKED
Cat Boarding FULLY BOOKED
Daycare FULLY BOOKED
Facility Tours FULLY BOOKED
  • Please call reservations on 1300 426 762 to be notified of any future openings that may arise.

 

 


Payment Policy Over Peak Periods

 

Bookings for Christmas Peak (16/12/2020 – 05/01/2021) require a minimum of $250 or 50% deposit.

Balance of payments for Christmas bookings will be taken on 10 December 2020.

Bookings for Christmas made on or after 10 December 2020 will require payment in full.


Minimum Charge Policy Over Specific Peak Periods

 

There is an 8-day minimum standard charge for each pet arriving between 22 December 2020 and 5 January 2021 (Christmas 2020).


Cancellation Policy Per Booking Over Peak Periods

 

Cancellation within 24 hours (cooling-off period) of booking – no fee charged.

Cancellation in peak periods incurs a $250 cancellation fee.

 

Cancellation caused by border closures to which full credit is retained with a 24-month expiry date or a full refund less $100 administration fee.